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GDPR Rights & Data Protection

Your rights under the General Data Protection Regulation

Introduction

At Kiwi Reels, we are committed to protecting your personal data and respecting your privacy rights. This page explains your rights under the General Data Protection Regulation (GDPR) and how you can exercise them.

The GDPR is a European Union regulation that provides strong data protection rights to individuals. While we are based in New Zealand, we extend these rights to all our users regardless of location.

Data Controller: directbillpo.com
Address: 56 Avondale Road, Zealandia, New Zealand
Contact: support@directbillpo.com

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

1. Right to Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a "data subject access request."

2. Right to Rectification

You have the right to ask us to correct personal data about you that is incomplete or inaccurate.

3. Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.

4. Right to Restriction of Processing

You have the right to ask us to limit how we use your personal data in certain situations, such as when you contest the accuracy of the data.

5. Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another service provider.

6. Right to Object

You have the right to object to our processing of your personal data in certain circumstances, particularly for direct marketing purposes.

7. Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects or similarly significant effects.

8. Right to Withdraw Consent

Where we process your data based on your consent, you have the right to withdraw that consent at any time.

How to Exercise Your Rights

Making a Request

To exercise any of your GDPR rights, please contact us using the details below. We aim to respond to all requests within 30 days.

Submit Your Request:

Primary Contact: support@directbillpo.com
Alternative: info@directbillpo.com
Business Enquiries: contact@directbillpo.com

Postal Address:
directbillpo.com
56 Avondale Road
Zealandia
New Zealand

What to Include in Your Request

When making a request, please provide:

  • Your full name and contact information
  • A clear description of the right you wish to exercise
  • Any relevant details that will help us locate your data
  • Proof of identity if we need to verify your identity

Verification Process

To protect your privacy, we may need to verify your identity before processing your request. This is a security measure to ensure personal data is not disclosed to unauthorized persons.

We may ask you to provide:

  • Additional identifying information
  • Answers to security questions
  • Documentation proving your identity

Response Time

We will respond to your request within one month of receipt. In complex cases, we may extend this period by two additional months, and we will inform you of any such extension.

Detailed Rights Explanations

Right to Access

When you request access to your personal data, we will provide:

  • Confirmation of whether we process your personal data
  • A copy of your personal data
  • Information about how we use your data
  • Details about data retention periods
  • Information about your other rights
  • Details of any third parties with whom we share your data

The first copy of your data is provided free of charge. We may charge a reasonable fee for additional copies.

Right to Rectification

If you believe any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. We will:

  • Correct inaccurate data without undue delay
  • Complete incomplete data
  • Notify any third parties to whom we have disclosed the data

Right to Erasure

You can request deletion of your personal data when:

  • The data is no longer necessary for the purpose collected
  • You withdraw consent and there is no other legal basis for processing
  • You object to processing and there are no overriding legitimate grounds
  • The data has been unlawfully processed
  • Deletion is required to comply with a legal obligation

Limitations: We may not be able to delete your data if we need to keep it for:

  • Legal compliance
  • Establishing, exercising, or defending legal claims
  • Public interest purposes

Right to Restriction

You can ask us to restrict processing of your data when:

  • You contest the accuracy of the data
  • Processing is unlawful but you prefer restriction to deletion
  • We no longer need the data but you need it for legal claims
  • You have objected to processing and verification is pending

When processing is restricted, we will store the data but not use it except for legal claims, protecting another person's rights, or with your consent.

Right to Data Portability

This right allows you to:

  • Receive your personal data in a portable format
  • Transmit your data to another service provider
  • Have your data transmitted directly to another controller where technically feasible

This right applies when:

  • Processing is based on consent or contract
  • Processing is carried out by automated means

Right to Object

You have the right to object to processing based on:

  • Legitimate interests
  • Performance of a task in the public interest
  • Direct marketing purposes
  • Scientific or historical research

For direct marketing, we will stop processing immediately. For other cases, we will stop unless we can demonstrate compelling legitimate grounds.

Managing Cookies and Consent

Cookie Management

You can manage your cookie preferences through:

  • Our cookie consent tool when you first visit the site
  • Your browser settings
  • Contacting us to update your preferences

Types of Cookies We Use

Essential Cookies

These are necessary for the website to function. They include:

  • Age verification status
  • Cookie consent preferences
  • Basic functionality cookies

You cannot opt out of essential cookies, but you can delete them through your browser.

Analytics Cookies

With your consent, we use analytics cookies to:

  • Understand how visitors use our site
  • Improve user experience
  • Track site performance

You can opt out of analytics cookies through our consent tool.

Withdrawing Consent

To withdraw consent for cookies or other data processing:

  1. Clear your browser cookies
  2. Use our cookie management tool on your next visit
  3. Contact us at support@directbillpo.com

Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal.

Data Protection Officer

While we are not required to appoint a Data Protection Officer, all data protection enquiries are handled by our dedicated privacy team.

Contact our privacy team at support@directbillpo.com for:

  • Questions about how we process your data
  • Concerns about data protection
  • Requests to exercise your rights
  • Complaints about data handling

Complaints and Supervisory Authority

Making a Complaint

If you are not satisfied with how we handle your personal data or your rights request, you have the right to lodge a complaint with a supervisory authority.

New Zealand Privacy Commissioner

As we are based in New Zealand, you can contact:

Office of the Privacy Commissioner
Website: www.privacy.org.nz
Email: enquiries@privacy.org.nz
Phone: 0800 803 909

European Data Protection Authorities

If you are in the EU, you can contact your local data protection authority. Find your authority at: edpb.europa.eu

International Data Transfers

Your data may be transferred to and processed in countries outside New Zealand and the European Economic Area. When we transfer data internationally, we ensure appropriate safeguards are in place:

  • Standard contractual clauses approved by the European Commission
  • Adequacy decisions where applicable
  • Other approved transfer mechanisms

Children's Privacy

Our service is not intended for individuals under 18. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately at support@directbillpo.com.

Data Retention

We retain personal data only as long as necessary for the purposes set out in our Privacy Policy. Retention periods depend on:

  • The nature of the data
  • The purpose for collection
  • Legal and regulatory requirements
  • Legitimate business needs

When data is no longer needed, we securely delete or anonymize it.

Updates to This Information

We may update this GDPR rights information to reflect changes in:

  • Data protection laws
  • Our data processing practices
  • Regulatory guidance

We will notify you of significant changes through our website or by email if we have your contact information.

Additional Resources

For more information about data protection and privacy:

  • Our Privacy Policy - Detailed information about data processing
  • Terms of Use - General terms governing use of our services
  • GDPR Official Website - General information about GDPR
  • NZ Privacy Commissioner - New Zealand privacy information

Contact Information

For all GDPR-related enquiries and requests:

Data Controller: directbillpo.com
Address: 56 Avondale Road, Zealandia, New Zealand

Email Contacts:
Primary: support@directbillpo.com (24-hour support)
General: info@directbillpo.com
Business: contact@directbillpo.com

We are committed to protecting your privacy rights and handling your data responsibly. If you have any questions or concerns about your GDPR rights, please do not hesitate to contact us.

Last Updated: January 2025

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Legal

  • Privacy Policy
  • Terms of Use
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Contact

  • support@directbillpo.com
  • 56 Avondale Road, Zealandia, NZ

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