Privacy Policy

Company Information

This website is owned and operated by directbillpo.com. Our company address is 56 Avondale Road, Zealandia, New Zealand.

We are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you use our social casino website.

Information We Collect

Information You Provide

We collect information you voluntarily provide when using our services:

• Contact information such as name and email address when you reach out to us
• Age verification data to ensure compliance with legal requirements
• Communication preferences and consent choices
• Any information you include in messages sent to our support team

Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• Device information including browser type, operating system, and device identifiers
• Usage data such as pages visited, time spent on site, and navigation patterns
• IP address and general location information
• Cookie data and similar tracking technologies

Game Data

As a social casino, we collect information about your gameplay:

• Game preferences and playing history
• Virtual credits and achievements
• Session duration and frequency
• Feature usage and interaction patterns

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Provide and maintain our social casino platform
• Process your requests and respond to enquiries
• Verify age compliance with legal requirements
• Deliver game features and entertainment services

Improvement and Development

• Analyse usage patterns to improve user experience
• Develop new features and games
• Test and troubleshoot technical issues
• Conduct research and analytics

Communication

• Send service-related notifications
• Respond to your questions and support requests
• Provide important updates about our services
• Share information about new features with your consent

Legal Compliance

• Comply with applicable laws and regulations
• Enforce our Terms of Use
• Protect against fraud and abuse
• Respond to legal requests and prevent harm

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

These cookies are necessary for the website to function properly. They enable core features like age verification and user preferences. You cannot opt out of essential cookies.

Analytics Cookies

With your consent, we use analytics cookies to understand how visitors use our site. This helps us improve our services and user experience. You can choose to decline analytics cookies.

Managing Cookies

You can control cookies through your browser settings. Note that blocking essential cookies may impact site functionality. Our cookie consent tool allows you to manage your preferences at any time.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data in these limited circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our website. These providers are bound by confidentiality agreements and can only use your data for specified purposes.

Legal Requirements

We may disclose information when required by law, such as responding to court orders, legal processes, or government requests.

Business Transfers

If our company undergoes a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change in ownership.

Protection of Rights

We may share information to protect our rights, property, or safety, and that of our users or the public.

Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• Industry-standard encryption for data transmission
• Secure servers with access controls
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but remain committed to protecting your information.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy:

• Account information is retained while your account is active
• Contact information is kept for the duration of our relationship
• Game data may be retained to improve services and prevent abuse
• Legal compliance may require longer retention periods

When data is no longer needed, we securely delete or anonymise it. You can request deletion of your data at any time, subject to legal obligations.

Your Rights

Under data protection laws, including GDPR and the New Zealand Privacy Act, you have the following rights:

Right to Access

You can request a copy of the personal information we hold about you.

Right to Correction

You can ask us to correct inaccurate or incomplete information.

Right to Deletion

You can request deletion of your personal data in certain circumstances.

Right to Restriction

You can ask us to limit how we use your information.

Right to Data Portability

You can request your data in a portable format to transfer to another service.

Right to Object

You can object to certain types of data processing.

Right to Withdraw Consent

Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at support@directbillpo.com. We will respond to your request within 30 days.

International Data Transfers

Your information may be transferred to and processed in countries other than New Zealand. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it immediately.

If you believe a child has provided us with personal information, please contact us at support@directbillpo.com.

Third-Party Links

Our website may contain links to third-party websites, including responsible gaming resources. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting a notice on our website
• Updating the "Last Updated" date
• Sending an email notification for material changes

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Us

Additional Resources

For more information about your privacy rights:

• New Zealand Privacy Commissioner: www.privacy.org.nz
• Our GDPR Rights page: GDPR Rights
• Our Terms of Use: Terms of Use

Last Updated: January 2025